FAQ

We understand your concern. Here are a few words about the AutoTel service: AutoTel has 520 parking spaces throughout Tel Aviv - Jaffa (0.175% of the public parking spots in the city). 7500 clients are using those spots. Every AutoTel car serves an average of 17 families. You see? The story is simple - if more people use AutoTel and other public transportation, you'll get more available parking spots in the city (and fresh air and less traffic too). When defining the exact amount of AutoTel parking spots, we involved many experts, including city architects, environmental experts and so on.

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How'd you say that in Hebrew? – OOOF. Even though we get the report, the responsibility of paying is on you. We'll try to break the news as gently as possible.

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Please let us know immediately. No available parking lots nearby? We will credit your search time.

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Yes, and in any parking permitted by law, but why? Just look for the nearest designated AutoTel parking through the app and navigate to it.

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.Of course you can All you have to do is click on the "car extension" button. The cost is of the extension is half the cost per minute of travel

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Through the app, the keys are waiting for you inside (attached to the dashboard.)

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We love pets but NO – some of our customers are allergic.

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Up to 3 times, we won’t charge you at all. From your 4th time, we'll need to charge you 5 NIS for each cancellation.

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Whenever you need to stop for a minute (say, to pick up a not-so-sober friend from the bar, or your cutie from daycare) – you only pay half the fare. Just don't forget to press this option, please.

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Download the app and locate the closest vehicle. Click and save this car for the next 15 minutes.

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First of all – please don't panic. Call our service angels immediately. They will guide you.

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Autotel cars have boosters, leave them in the vehicle so others after you can also enjoy them.

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Easy. Just park your car and find another vehicle nearby. We'll take care of it from there.

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So sorry, but NO. Please note: The Israeli Police and local authorities have begun intensive enforcement against drivers traveling on these routes.

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Use the app. Just take a picture of the damage and upload it.

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Nooooooo! (Sorry)

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Hey there, everything’s gonna be alright. Just call our service angels. They will help you.

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Nope. Only those with an active account can drive our cars — a matter of insurance and such.

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3 NIS per minute. Our service activation area includes: North: road #57 (Netanya area) East: road # 6 South: road # 41 and road #7 (Ashdod area) Here’s a small tip: Need to get someone from Ben Gurion Airport? Use AutoTel. It's worth it.

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Please do not trouble yourself with that. That one's on us.

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Yes, we've got you covered. We have a basic insurance package that suits everyone. However, you can also add extended insurance through our service center at *9133.

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Just call us.

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Once you’ve noticed that you’ve used more than 60 minutes per month.

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This card is just a backup in case you run out of battery, or drive into a non-range area.

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So sorry, but NO. Don’t worry, good stuff will happen once you turn 21. One is AutoTel.

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Yes, no problem at all. You can add another subscription to your account. We will charge the same credit card. Please note that adding a driver requires additional subscription fees.

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You can receive 10 NIS credit for travel during the month after joining. Call our service center at *9133 and update us.

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Yep.

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Anyone over 21 years old who has had a driver’s license for at least two years.

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You can join as an occasional subscription or a permanent one. Need more details? Click here

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Right here. Can you see this big green button? Go on. Just press it.

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We’re so glad you’ve asked. People have come to realize that a private vehicle is not an asset, but a constant burden of payments, ever-lasting parking pursuits, repairs, insurance, registration and so much more. For what? - 2, maybe 3 hours of use a day?

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You can go whenever you want (as long as it's within Israel's borders), but you will need to take and return the car in Tel Aviv-Jaffa. By the way, you'll be happy to know that our vehicles are registered for paid parking services, and therefore it is possible to make a stop (via the app or the multimedia screen in the car), and park anywhere legal outside the city of Tel Aviv-Jaffa.

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Autotel is the vehicle-sharing service of the Tel Aviv-Jaffa municipality that allows car rental by the minute, to city residents and visitors just like yourself.

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